Information Technology
Information pertaining to Emergency Reporting, Wildblue, etc. will be posted here. Answers to frequent questions will also be posted here. To submit a request for repair, click here. Fill out the form online and then print it and fax it to 505-334-3239.
Emergency Reporting System issues and instructions
Q: How do I print personnel reports for incident responses?
A: From the main screen of ERS click Reports on the left side bar. From the reports screen, click on Reports. Next, click Incidents. Next click Personnel. Next click Incident Detail. Finally, choose between Incidents for Personnel for Date Range or Incidents for Personnel for Year. Before opening one or the other, click Add to Favorites.
Q: Why did my password quit working?
A: If you don't log in to the system at least once every 30 days your account will become static. To prevent this, log in at least once every 30 days even if you have no reports. This will reset the timer.
Q: On what day are reports due in the system?
A: All reports for the prior month are due to be completed by COB on the 5th of the current month. This allows the office enough time to verify the reports, export them, and report them to NFIRS.
Q: What do I do if I can't find my report in the system?
A: First, if you have a CAD card, do a single record search for that incident number. Remember that the sequence for the run is "year-last three of your FDID and the four digit run number". If that turns up empty, contact David as the system may have been down when your call went out. We will re-drop the call and it should appear within 5 minutes.
WildBlue Internet Issues
Q: How do I reset the internet service for my station?
A: First unplug both the WildBlue modem and the wireless router. Wait 5 - 10 seconds and then plug the WildBlue modem in. The modem takes approximately 3-5 minutes to lock onto it's signal. Once signal is established, plug the wireless router back in so it can establish it's IP address. This should take care of the problems.
Q: Why is my internet service so slow?
A: Your internet service is satellite based meaning that each outgoing and incoming signal has to travel up to 23,000 miles up to the satellite and then back down to the receiving modem. This takes a second or two. Also, clouds, snow, and wind as well as other upper atmospheric disturbances can diminish the signal strength.
CAD Card Texting
Q: How do I get the CAD cards sent to my phone as a text?
A: All requests for CAD Card texting have to come from the District Chief of each district. The District Chief will send David a request for this service. The request needs to include the members full name, complete phone number, and the carrier (i.e., Alltel, Verizon, etc.). From there David will forward the request to the server provider. Keep in mind that the member will need texting enabled on their phone. If the member gets a new service or changes carriers, we need to know ASAP so we can turn the service off.
